EFFECTIVE DATE: Oct 10, 2019
Welcome, and thank you for your interest in Korero (“Korero”, “we,” or “us”), our web site at www.tekorero.com (the “Site”), and all related web sites including our parent company’s (InnoverenIT Private Services Limited (“InnoverenIT”)) website www.innoverenit.com
Korero provides Customer with access to an array of CRM related services available via internet access to manage and enhance internal and external business relationships (“Service(s)”). Customer may connect to the Services using any Internet browser. Customer is responsible for obtaining access to the Internet and the equipment necessary to use the Services. Customer is responsible for any fees, data charges or surcharges that may be assessed by Customer’s individual mobile data carrier incurred in connection with Customer’s use of the Services.
InnoverenIT hereby grants to Customer a nonexclusive, nonassignable, nonsublicensable limited license, for Customer’s use only, for the term of this Agreement, to access and use the Services and any user’s guides, specifications, and other related documentation available online (the “Documentation”), subject to the terms and conditions of this Agreement. The licenses granted herein are conditioned upon timely payment in full, monthly or annually, for the Services in advance of Customer’s access to, continued use of or receipt of the Services.
InnoverenIT may update, amend, modify, or supplement the Terms at any time (“Updated Terms”). Updated Terms will be posted on Korero’s website and InnoverenIT will use reasonable efforts to notify Customer of any Updated Terms. Customer will be provided the option to terminate Customer’s use of the Services if InnoverenIT updates the Terms in a manner that substantially affect Customer’s rights in connection with use of the Services. Customer’s continued use of the Services after posting of the Updated Terms on InnoverenIT’s website will be deemed to be Customer’s agreement to the updated Terms.
In consideration of Customer’s use of the Services, Customer agrees to: (i) provide true, accurate, current and complete information about Customer’s self, including but not limited to contact information, as prompted by the Registration Process (“Registration Data”) to sign up for a user account (“Korero Account”), which may be either a single user Individual Account or a multi user Account; and (ii) maintain and promptly update Customer’s Registration Data to keep it true, accurate, current and complete. If Customer provides any information that is untrue, inaccurate, outdated, or incomplete, or if InnoverenIT has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, InnoverenIT has the right to suspend or terminate Customer’s Korero Account and refuse current or future use of any or all of the Services. Customer may not use another person’s, entity’s, customer’s, subscriber’s, company’s, or organization’s account without the express prior written permission of that party. Customer is solely responsible for maintaining the confidentiality of Customer’s Korero Account and password and for restricting access to Customer’s computer and/or mobile device, and Customer agrees to accept responsibility for all activities that occur under Customer’s Korero Account username or password. If Customer has reason to believe that Customer’s Korero Account is no longer secure, Customer agrees to immediately notify InnoverenIT. Customer may be liable for the losses incurred by InnoverenIT or others due to any unauthorized use of Customer’s Korero Account.
Customer is responsible for all activities occurring under Customer’s Korero Account and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer’s use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data. Customer is solely responsible for Customer’s interactions with other subscribers to the Services (“Subscribers”). Customer will not use Korero in a manner or in connection with activity that violates a third party’s rights or intellectual property. InnoverenIT reserves the right, but has no obligation, to monitor disputes between Customer and other Subscribers. InnoverenIT reserves the right to remove any Customer or Subscriber from the Service without a refund who violates these Terms of Service, in the sole discretion of InnoverenIT. Customer agrees and consents to transmitting their data, content, Registration Data, Contact Information, and Confidential Information onto public cloud and consents and agrees to such data, content, Registration Data, Contact Information, and Confidential Information to be stored in public cloud . Customer will not upload or use in connection with Services malicious code, malware, viruses, spyware, adware or bots. Customer will not use, associate or link the Services in connection with a website or content including any of the following: (i) racial, ethnic, gender, age, religious, political, or sexual orientation discrimination; (ii) investment or business opportunities or advice prohibited by law; (iii) obscenity, profanity, or pornography; (iv) defamatory, abusive or threatening language, images or content; (v) promotion of illegal substances or narcotics, gambling, or other criminal conduct; (vi) pirating software or media (vii) hacking, spoofing, phishing or phreaking. In addition, Customer may not access the Services for purposes of monitoring its performance or functionality, or for any other competitive purposes. InnoverenIT shall have no liability for Customer’s interactions with other Subscribers, or for any other Subscriber’s action or inaction.
Customer may access their data from the Services, via use of the Application Program Interface (API). Any use of the Korero API, including but not limited to access of the API via a third party application is specifically bound and subject to the terms and conditions herein. Without limiting the foregoing, Customer specifically agrees to be bound to the following terms regarding Korero API use:
a) CUSTOMER EXPRESSLY AGREES THE KORERO API WILL BE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS;
b) CUSTOMER EXPRESSLY AGREES THAT INNOVERENIT SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, LOSS OF DATA, MISAPPROPRIATION OF DATA, BREACH OF DATA SECURITY, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY CUSTOMER’S USE OF THE KORERO API, EITHER DIRECTLY OR VIA A THIRD-PARTY APPLICATION.
c) INNOVERENIT EXPRESSLY RESERVES THE RIGHT AT ANY TIME, IN ITS SOLE DISCRETION, TO REVOKE PERMISSION, MODIFY OR DISCOUNTINUE THE AVAILABILITY OF THE KORERO API, IN WHOLE OR IN PART, TO ANY CUSTOMER, WITH OR WITHOUT NOTICE.
d) ANY ABUSE OF THE KORERO API OR EXCESSIVE USE OF THE API BANDWIDTH (TO BE DETERMINED IN THE SOLE DISCRECTION OF INNOVERENIT) WILL RESULT IN THE IMMEDIATE SUSPENSION OF CUSTOMER’S ACCOUNT WITHOUT NOTICE.
Customer’s Transferred Information shall be hosted and stored by InnoverenIT on public cloud. In providing the Services, InnoverenIT may engage sub-processors to process Transferred Information, including, without limitation, any associated Personal Information pursuant to this Agreement within the European Economic Area, the United States and in other countries and territories. Under no circumstances will InnoverenIT be deemed a data controller with respect to Transferred Information under the Data Protection Act (European Directive 95/46/EC) or any relevant or replacement law or regulation of any Member State as defined therein. “Personal Information” means any Contact Information processed by InnoverenIT pursuant to the Agreement, relating to an identified or identifiable natural person; where an “identifiable natural person” means an individual who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the individual’s physical, physiological, mental, economic, cultural or social identity.
The Services will include certain communications from InnoverenIT, such as service announcements, administrative messages and e-newsletters. Customer understands that these communications sent to Customer shall be considered part of using the Services. As part of our commitment to Customer’s privacy, Customer may choose to not receive certain promotional communications from InnoverenIT by updating notifications preferences within Customer’s Korero Account.
Trials. Customer may register for a free trial of the Services and InnoverenIT will make the Services available on a trial basis at no cost until the earlier of: (i) the end of the trial period; or (ii) upon purchase of any Premium Services by Customer. Customer may use the Services offered for a free trial without any obligation to purchase Premium Services. Customer may cancel Customer’s Korero Account at any time during the trial period by following the steps described in more detail in paragraph Canceling and Terminating Korero’s Services. If Customer does not purchase Premium Services or cancel the Korero Account by the end of the trial period, Customer’s Korero Account will be suspended and will be marked for deletion from InnoverenIT servers. Customer may restore a suspended Korero Account within sixty (60) calendar days of suspension by purchasing Premium Services. If Customer’s Korero Account remains in suspended status for sixty (60) calendar days, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from InnoverenIT servers. This information cannot be recovered once deleted.
InnoverenIT will keep introducing new set of services, modules and Value Adds that may not be necessarily part of the core Korero subscription. Customer can enable their users to access these services from the Users section, these services will be billed separately as per information available on website. For such additional services which are not part of the subscription, only the admin of the Customer has access to 1 month trial period, the other users do not have access to any trial period.
Paid Services. InnoverenIT reserves the right at any time to assess fees for access, to portions of or in its entirety, any or all of the Services and to modify such fees. Customer may review Korero’s current pricing for Paid Services at the following link www.tekorero.com/pricing/. Such fees shall not be charged unless Customer’s agreement to pay such fees is obtained. If Customer purchases a paid Korero Account that is offered by InnoverenIT for a fee or adds additional services which are not part of the Korero Account (“Value Adds”) and such transaction is confirmed by Customer, Customer agrees to pay the applicable fees for the Paid Services (including, without limitation, periodic fees for upgrades and changes) as they become due plus all related taxes, if applicable, and hereby authorizes InnoverenIT to assess a monthly or annual recurring payment transaction which will be assessed to the payment form provided by Customer. If Customer elects not to pay such fees, InnoverenIT shall have the right to cease providing some or all of such Service to Customer. Customer agrees and acknowledges that InnoverenIT’s payment processor, an independent contractor, stores Customer’s payment information.
NO REFUNDS. InnoverenIT employs a NO REFUNDS policy, regardless of use of the Services. ALL SALES ARE FINAL. Customer agrees and acknowledges that Customer’s obligation to pay fees continues through the end of the billing period, monthly or annual, during which Customer cancels Customer’s Premium Services.
Past Due. If Customer’s Korero Account is in past due status due to non-payment, InnoverenIT will notify Customer in writing of account’s past due status. If payment is not received by InnoverenIT within ten (10) calendar days, Customer’s access to Customer’s Korero Account will be restricted. If Customer’s Korero Account remains in past due status for a period of thirty (30) calendar days, Customer’s Korero Account will be suspended and will be marked for deletion from InnoverenIT servers. Customer may restore a suspended Korero Account within sixty (60) calendar days of suspension by paying for the past due balance on the Korero Account. If Customer’s Korero Account remains in suspended status for sixty (60) calendar days, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from InnoverenIT servers. This information cannot be recovered once deleted.
Payment Disputes. All payment disputes must be submitted in writing to InnoverenIT at email@example.com, within thirty (30) days of the occurrence of such disputed charge. CUSTOMER WAIVES ALL CLAIMS ARISING IN CONNECTION TO PAYMENTS CHARGED TO CUSTOMER’S ACCOUNT IF CUSTOMER FAILS TO FILE A CLAIM WITH INNOVERENIT IN WRITING TO SUPPORT@TEKORERO.COM WITHIN THIRTY (30) DAYS OF THE OCCURRENCE OF SUCH DISPUTED CHARGE.
Customer is solely responsible for properly canceling Customer’s Korero Account with InnoverenIT. Customer should email Korero’s team on firstname.lastname@example.org for cancellation. Upon cancellation of a InnoverenIT Account, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from InnoverenIT servers, suspended for maximum period of 60 days.
In addition to all other terms and conditions of these Terms, Customer shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way; (ii) copy, distribute, or disclose any part of the Services in any medium; (iii) alter or modify the Services in any way without the prior written consent of InnoverenIT; (iv) reverse engineer, reverse assemble, reverse compile or otherwise attempt to create the source code from the Services, or interfere with, or compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Services; (v) take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) upload invalid data, viruses, worms, Trojan horses, or other harmful or disruptive codes, components, devices, or software agents through the Services; (vii) impersonate another person or otherwise misrepresent Customer’s affiliation with a person or entity, conducts fraud, hide or attempt to hide Customer’s identity, or misrepresent the source or content of information transmitted through the Services; (viii) use the Services in any unlawful manner or in any other manner that could damage, disable, overburden or impair the InnoverenIT website or all or any portion of the Services; (ix) bypass the measures InnoverenIT may use to prevent or restrict access to the Services; (x) use any robot, spider, scraper, script, or other comparable automated technology to access the Services for any purpose without InnoverenIT’s express written permission; (xi) gain unauthorized access to the Services, its user accounts, computer systems or networks through unauthorized means such as hacking or password mining; (xii) collect or harvest any personally identifiable information, including account names, from the Services without first obtaining the express prior written permission of such party to use any such personally identifiable information; (xiii) use third party links to sites without agreeing to their website terms & conditions; and (xiv) post links to third party sites or use their logo, company name, etc. in connection with the Services without first obtaining their express prior written permission. Customer shall: (i) notify InnoverenIT immediately of any unauthorized use of any password or InnoverenIT Account or any other known or suspected breach of security; (ii) report to InnoverenIT immediately and use reasonable efforts to stop immediately any copying or distribution of content that is known or suspected by Customer or other Subscribers to violate these Terms or the intellectual property rights of third parties; and (iii) not impersonate another Subscriber or provide false identity information to gain access to or use the Services.
Customer agrees Customer is solely responsible for the contents of Customer’s transmissions through the Services. Customer agrees not to use the Services for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another person’s privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or otherwise objectionable, contains viruses, or infringes or may infringe the intellectual property or other proprietary rights of another person. Customer agrees not to use the Services for the transmission of “junk mail”, “spam”, “chain letters”, or other unsolicited mass distribution of email or other unauthorized or unsolicited activity. InnoverenIT reserves the right to terminate Customer’s access to the Services if InnoverenIT believes that Customer has used the Services for any illegal or unauthorized activity.
We respect Customer’s right to exclusive ownership of Customer’s published and stored content in the Korero Account, including but not limited to contact names, tasks, events, messages in the Korero Account and posted to social networks, and related content created or stored by Customer and any type of data that identifies Customer or any specific customer or program, including but not limited to information about usage, account information, internal team members, or merchants in conjunction with Customer or Customer’s customers, Contact Information (the “Confidential Information”). Unless specifically permitted by Customer, Customer’s use of the Services does not grant InnoverenIT the license to use, reproduce, adapt, modify, publish or distribute the Confidential Information content created by Customer or stored in Customer’s Korero Account for InnoverenIT’s commercial, marketing or any similar purpose. Customer expressly grants InnoverenIT the right to use and analyze aggregate system activity data associated with use of the Services by Customer and other subscribers for the purposes of optimizing, improving or enhancing the way the Services operate, and to create new features and functionality in connection with the Services in the sole discretion of InnoverenIT.
Korero, both the word and mark, and the logos are trademarks of InnoverenIT. Customer agrees not to display or use, in any manner, the InnoverenIT trademarks, without InnoverenIT’s express prior written consent. Customer acknowledges and agrees that InnoverenIT is and shall remain the exclusive owner of all right, title and interest in and to the Services, including without limitation all patent, copyright, trade secret, trademark and other intellectual property rights therein, including any optimizations, enhancements, modifications or additional features added from time to time by InnoverenIT, whether in connection with Customer’s use or feedback or otherwise. Except for the right to use the Services strictly in accordance with these Terms, as amended or modified from time to time, no license or conveyance of any such proprietary rights to Customer is granted or implied under these Terms.
During Customer’s use of the Services, Customer may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third parties displaying their goods and/or services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between Customer and the applicable third-party and is governed by any terms, rules, regulations and policies of such third party. InnoverenIT and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between Customer and any such third-party. InnoverenIT and its licensors shall not be responsible for interruptions in service or performance from third parties, or any interruptions in the Services caused by such third party services. InnoverenIT expressly does not endorse any sites on the Internet that are linked through the Services, and in no event shall InnoverenIT or its licensors be responsible for any content, products, or other materials on or available from such third-party sites. InnoverenIT provides the Services to Customer pursuant to the terms and conditions of these Terms. Customer recognizes, however, that certain third-party providers of ancillary software, hardware or services may require Customer’s agreement to additional or different license or other terms prior to Customer’s use of or access to such software, hardware or services.
By agreeing to these Terms, Customer will be provided access to the Services on the terms and conditions outlined herein from time to time. If necessary, InnoverenIT reserves the right to deny Customer’s access to the Services from time to time in order to permit InnoverenIT to perform routine or emergency maintenance, bug fixes or upgrades, in which event, Customer authorizes InnoverenIT to access Customer’s Korero Account. InnoverenIT shall use commercially reasonable efforts to notify Customer of anticipated material disruptions in the Services and shall make commercially reasonable efforts to schedule such activities at non-peak user hours. In addition, InnoverenIT reserves the right, in its sole discretion, to reassign or rename Customer’s domain/profile URL. InnoverenIT is not responsible for outages or service degradations where systems, programs, data, or processes that are controlled, supplied or operated by Customer are contributing factors to the outage or service degradation. In addition, where the Services are Internet-based, Customer acknowledges and agrees that InnoverenIT cannot control the flow of data between its servers, other portions of the Internet and Customer’s connections and computers. Such flow depends in large part on the performance of Internet services provided or controlled by third parties. At times, actions or inactions caused by these third parties can impair Customer’s connections to the Internet. Although InnoverenIT will use its commercially reasonable efforts to take actions it deems appropriate to remedy and avoid such events, it cannot guarantee that they will not occur.
DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY UNDERSTANDS, ACKNOWLEDGES AND AGREES THAT THE USE OF THE SERVICES IS AT CUSTOMER’S SOLE RISK AND LIABILITY. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. INNOVERENIT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INNOVERENIT MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR VIRUS FREE. USE OF ANY MATERIALS DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT CUSTOMER’S OWN DISCRETION AND RISK AND CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY CUSTOMER FROM INNOVERENIT, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY STATED IN THESE TERMS.
LIMITATION OF LIABILITY
CUSTOMER AGREES THAT INNOVERENIT SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY CUSTOMER’S USE OF OR INABILITY TO USE THE SERVICES, EVEN IF INNOVERENIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH INNOVERENIT RELATED TO ANY OF THE SERVICES SHALL BE TERMINATION OF SUCH SERVICES. IN NO EVENT SHALL INNOVERENIT'S LIABILITY TO CUSTOMER, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO INNOVERENIT FOR SUCH SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM. CUSTOMER AGREES THAT THE FOREGOING IS AN AGREED ALLOCATION OF RISK AND IS A REFLECTION OF THE RIGHTS AND OBLIGATIONS AGREED UPON BY CUSTOMER AND INNOVERENIT IN THESE TERMS.
Customer agrees to indemnify and hold harmless InnoverenIT, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that Customer has used the Services in violation of another party’s rights, in violation of any law, in violation of any provisions of the Terms, or in connection with any other claim related to Customer’s use of the Services.
Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Indian Council of Arbitration. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and may not be appealed. The arbitration shall be conducted in Bhubaneswar, India only. Notwithstanding anything to the contrary, InnoverenIT may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
Assignability. Customer may not assign or transfer this Agreement, in whole or in part, by operation of law or otherwise, or its rights or obligations hereunder without InnoverenIT’s express prior written consent. Any attempt to assign or transfer this Agreement, without such consent, will be nullified and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of each party's permitted successors and assigns.
Governing Law and Jurisdiction. This Agreement will be governed by and construed in accordance with the laws of India excluding that body of laws known as conflicts of law.
Severability.If for any reason a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible and the other provisions of this Agreement will remain in full force and effect.
Waiver. The failure by either party to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise.
Notices. Any notices or other communications provided under this Agreement will be given: (i) via email; or (ii) by posting such notice on Korero’s website or to the Services. For notices given by email, the date of receipt will be deemed the date on which such notice is transmitted.
Force Majeure.Neither party will be responsible for any failure or delay in its performance under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain energy, raw materials or supplies, war, terrorism, riot, or acts of God.